Terms & Conditions – Sofine Solar

Company: Sofine Solar
Address: 21 Dreyer Street, Claremont, Cape Town, Western Cape, 7708, South Africa
Email: info@sofinesolar.com

Welcome to Sofine Solar. By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully.

These Terms & Conditions, together with our Privacy Policy and Refund & Returns Policy, govern your use of our website, transactions, and interactions with Sofine Solar.

1. Acceptance of Terms

By placing an order or accessing our website, you agree to:

Comply with South African law, including the Consumer Protection Act (CPA, Act 68 of 2008) and the Electronic Communications and Transactions Act (ECT Act, Act 25 of 2002)
Provide accurate, current, and complete information when creating an account, ordering products, or communicating with Sofine Solar
Accept responsibility for all activities conducted under your account

If you do not agree with any part of these Terms & Conditions, you must not use our website or services.

2. Product Information and Availability

Sofine Solar strives to ensure all product descriptions, specifications, and pricing are accurate.
We reserve the right to update product information, pricing, and availability without prior notice.
All orders are subject to availability. In case of stock shortages, backorders, or discontinued items, Sofine Solar will notify customers promptly and offer alternative options, refunds, or delivery delays.

3. Orders and Payment

All orders placed through our website constitute an offer to purchase. Sofine Solar reserves the right to accept or reject any order.
Payments are processed through secure, third-party payment gateways.
By placing an order, you warrant that you are authorized to use the chosen payment method and that all payment details are accurate.
Pricing is subject to change without notice, but confirmed orders will be honored at the agreed price.

4. Shipping and Delivery

Orders are shipped in accordance with our Shipping Policy.
Estimated delivery times are provided, but delays may occur due to courier operations, weather conditions, or public holidays.
Risk and ownership of goods pass to the customer upon delivery, unless otherwise stated.

5. Returns, Refunds, and Warranty

Sofine Solar’s Refund & Returns Policy governs all returns, refunds, and exchanges.
Products may be subject to manufacturer warranties. Warranty coverage is detailed on product pages and in accompanying documentation.

6. Customer Responsibilities

Customers are responsible for:

Providing accurate delivery information
Ensuring safe handling and installation of solar equipment (where applicable)
Complying with local electrical regulations when installing electrical devices
Reporting defects, damage, or missing items within the timeframes specified in the Refund & Returns Policy

7. Intellectual Property

All content on the Sofine Solar website, including text, images, logos, product descriptions, and downloadable materials, is the property of Sofine Solar or its licensors.
Unauthorized reproduction, distribution, or commercial use of website content is strictly prohibited.

8. Limitation of Liability

Sofine Solar is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
Liability is limited to the purchase price of the product, except where prohibited by law.
Nothing in these Terms limits your rights under South African consumer protection laws, including the CPA.

9. Governing Law

These Terms & Conditions are governed by the laws of South Africa. Any disputes arising from your use of our website, products, or services will be subject to the exclusive jurisdiction of the South African courts.

10. Privacy and Data Protection

Personal information is collected and processed in accordance with our Privacy Policy and in compliance with POPIA (Protection of Personal Information Act, Act 4 of 2013).
By using our website or services, you consent to the collection, storage, and processing of your personal data for the purposes outlined in the Privacy Policy.

11. Third-Party Services and Links

Our website may contain links to third-party websites, couriers, or payment providers.
Sofine Solar is not responsible for the privacy practices or content of external websites.
Customers are encouraged to read the privacy policies and terms of any third-party services accessed.

12. Modifications to Terms

Sofine Solar reserves the right to update or modify these Terms & Conditions at any time.
Changes will be posted on this page with a “last updated” date.
Continued use of our website or services constitutes acceptance of any revised Terms & Conditions.

Last Updated: 2 December 2025