Privacy Policy – Sofine Solar

Company: Sofine Solar
Address: 21 Dreyer Street, Claremont, Cape Town, Western Cape, 7708, South Africa
Email: info@sofinesolar.com

At Sofine Solar, we respect your privacy and are committed to protecting your personal information in accordance with South Africa’s Protection of Personal Information Act (POPIA, Act 4 of 2013) and other applicable data protection laws. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website, products, or services.

1. Information We Collect

We may collect personal information that you voluntarily provide when using our services, including:

Contact information: name, email address, phone number, and postal address
Order details: products purchased, transaction information, delivery addresses
Payment information: credit/debit card details or payment confirmation (processed securely via third-party payment providers)
Technical information: IP address, browser type, device information, and cookies to enhance website functionality
Communication records: emails, messages, or inquiries sent to our support team

We collect only the information necessary to provide our products and services, improve our offerings, and comply with legal obligations.

2. How We Use Your Information

Sofine Solar uses personal information for purposes including, but not limited to:

Processing and fulfilling orders
Communicating order updates, delivery information, and customer service support
Managing accounts and subscriptions
Marketing and promotional communications (with your consent)
Improving website functionality, user experience, and service offerings
Complying with legal and regulatory obligations, including tax and financial reporting

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Sharing of Information

We may share personal information with trusted third parties in the following situations:

Delivery partners: courier and freight companies for order shipping
Payment processors: secure third-party gateways to process payments
Professional advisors: accountants, legal advisors, or auditors when necessary
Regulatory authorities: to comply with legal obligations or law enforcement requests

All third parties are required to maintain the confidentiality and security of your personal information and to use it solely for the purposes for which it was shared.

4. Data Retention

Sofine Solar retains personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Order and payment records are kept for a minimum of 5 years for accounting and tax compliance
Marketing preferences are retained until consent is withdrawn

We securely delete or anonymize personal information that is no longer required.

5. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information from:

Unauthorised access, use, or disclosure
Accidental loss, destruction, or damage

Our website uses encryption technologies such as SSL (Secure Socket Layer) to protect sensitive information during transmission. Access to personal information is restricted to authorised personnel only.

6. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the following rights:

Access: Request a copy of personal information held about you
Correction: Request correction of inaccurate, incomplete, or outdated information
Objection: Object to processing of your personal information for certain purposes, such as marketing
Deletion: Request deletion of personal information where legally permissible
Withdrawal of Consent: Revoke consent for the processing of personal information at any time

Requests can be submitted by contacting us at info@sofinesolar.com. We will respond within a reasonable time frame as required by POPIA.

7. Cookies and Tracking Technologies

Sofine Solar uses cookies and similar technologies to:

Improve website performance and functionality
Analyse website traffic and usage patterns
Personalise content and user experience

You may choose to disable cookies through your browser settings; however, some website features may not function properly as a result.

8. Marketing Communications

We only send marketing communications if you have opted in. Marketing emails or SMS may include:

Product updates and promotions
Special offers and bundle deals

You can unsubscribe at any time by following the link in our communications or by emailing info@sofinesolar.com. Opting out will not affect transactional emails related to your orders.

9. Third-Party Links

Our website may include links to third-party websites. Sofine Solar is not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of any site you visit.

10. Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a child, please contact us to request deletion.

11. Updates to this Policy

Sofine Solar may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a “last updated” date. We encourage you to review this policy regularly to stay informed about how we protect your personal information.

Last Updated: 2 December 2025