Energy Solutions can help you reduce your fuel bills
Address: 21 Dreyer St, Claremont, Cape Town, Western Cape, 7708, South Africa
Email: info@sofinesolar.com
At Sofine Solar, we are committed to delivering all orders safely, efficiently, and in full compliance with South African regulations. This Shipping Policy outlines how we process, package, dispatch, and deliver all items purchased from our store, including solar panels, inverters, lithium batteries, generators, combo bundles, and solar air conditioners.
All orders are processed Monday to Friday, excluding public holidays.
Customers will receive an email confirmation once the order is processed, along with tracking details upon dispatch.
Sofine Solar ships throughout all provinces of South Africa, including but not limited to:
We currently do not offer international shipping.
To ensure safe and reliable delivery, we make use of established South African courier and freight companies, including:
Bulk, heavy, or palletised shipments (such as batteries, generators, or multiple-panel solar orders) may be delivered via specialised freight carriers to maintain safety and compliance with transport regulations.
Estimated delivery timeframes vary depending on the destination:
Delivery times may be affected by courier routing, weather conditions, or peak-season delays. Sofine Solar will always provide tracking information and updates where possible.
Shipping fees are calculated based on:
Shipping costs will be displayed at checkout before you complete your order. Some promotional items or bundles may include reduced or free shipping, which will be clearly indicated on the product page.
We take great care to package all products securely to minimise the risk of damage during transit.
If any packaging appears damaged on delivery, customers are encouraged to take photos and report it immediately.
The courier company will deliver to the shipping address provided at checkout.
To ensure successful delivery:
Couriers cannot enter private properties beyond the point of normal delivery access. For heavy items, customers may need to assist with receiving the goods at ground level.
Sofine Solar complies with the Consumer Protection Act (CPA) of South Africa and the Electronic Communications and Transactions Act (ECT Act) regarding the safe supply of goods.
If your order arrives damaged, faulty, or incomplete:
We will assist with repair, replacement, or a suitable solution according to South African consumer law.
If a shipment is lost or not delivered within the estimated timeframe, we will open an investigation with the courier. Resolutions may include replacement or refund depending on the outcome.
Customers may opt to collect smaller orders directly from our office by prior arrangement:
21 Dreyer St, Claremont, Cape Town, Western Cape, 7708
We will notify you when your order is ready for collection.
A government-issued ID or order confirmation is required at pickup.
Some high-demand products may be available on pre-order or backorder. Estimated arrival and dispatch dates will be communicated clearly. Payment is required to reserve these items. If lead times change, customers will be notified immediately.
Sofine Solar adheres to the following regulations regarding shipping, consumer rights, and e-commerce:
These laws ensure our customers receive transparent, fair, and safe service when purchasing from our store.
If you have any questions about your shipment, please reach out to us:
Email: info@sofinesolar.com
Address: 21 Dreyer St, Claremont, Cape Town, Western Cape, 7708
Our support team is available Monday to Friday to assist with shipping queries, tracking updates, or delivery concerns.